SA ranked top global business services sector location


South Africa has been ranked as the top global business services sector location for 2021, the Department of Trade, Industry and Competition (dtic) has announced.

“In a boost to business confidence, South Africa has won an award as the top global location for business process services, in a sector that is rapidly expanding locally and exporting call centre and related services to other parts of the world,” said the department on Friday.

South Africa was named as the Most Favoured Offshore CX Delivery Location for 2021, in the Annual Front Office BPO Omnibus Survey on Thursday.

The department welcomed the achievement for the country’s business service industry, which has positioned itself as one of the premier locations internationally for business services.

“The business services sector, which includes call centres, technical support and back and front office services for major multinationals and South African firms, has seen exceptional growth in recent years, and has been a major source of job creation for young South Africans.”

Ranked number two last year, South Africa has beaten stiff competition from India, the Philippines, Malaysia, Poland, Egypt and Northern Ireland to claim the top award for the first time. 

Growth in the sector has been driven by strong support by government, through the incentives offered by the dtic. This support has helped to showcase the talent, technology and know-how of South Africans and to allow them to compete against the best in the world. 

The department said sector-growth was interrupted by the outbreak of the COVID-19 pandemic that led to closure of businesses in many parts of the world.

“However, the Minister of Trade, Industry and Competition Ebrahim Patel issued regulations during the lockdown that enabled call centres supporting local and global essential services to continue to operate, where firms in other locations could not,” said the dtic.

Further support was provided by the Presidential Jobs Fund during the pandemic.

Together with the dtic incentives, the Jobs Fund has supported 14 300 new jobs in the sector with R1.9 billion in export revenue.